People spend much time waiting in lines. All that started during World Wars I and II. At first in Britain, then soread in other countries: United States, Canada and parts of Europe.
In europe, people spend much time in banks and railroad stations lines. There each serving counter have several queue. United States changed this way of service. They created new ‚snake‘ line, which constructed by one single line.
The differnce is not efficiency. Multi-server system is good because people could do they business faster than other clients.
Researcher Jacob Hornik proved that large influence compel people to believe. This analysis showed that the waiting period for people seem 30 percent longer than realy is. Another way to solve this problem is distraction. It was really effective, the waiting period become shorten.
Much discontent for customers give lines in airlines. It is very difficul žt wait in lines when people are tired after the flight.
That is not difficult to solve these problems. The luggage should be outfit on the other side of airplanes.
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